Customer Service

Shipping Information

Orders for products under $300 ship USPS Priority Mail with delivery confirmation or UPS Ground. With some exceptions on heavier items being noted on website. Orders for products over $300 ship via UPS Ground with a tracking number and insurance. When your package ships, the UPS system should email you a tracking number. 15accessories.com reserves the right to change and alter shipping methods from those selected at checkout without notice. Some exceptions of products that may be shipped USPS Priority Mail would be packages shipped to Alaska, Hawaii, APOs, and US Territories.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Return Information

15accessories.com offers a 30 day return, refund and exchange policy for damaged or mis-labeled products only. You must contact (email or phone) 15accessories.com prior to any return, refund, or exchange to receive a RMA number. All returns must include the original receipt and invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Returns, refunds, and exchanges will take up to two weeks, not including transit times.

Items that are unused and in the original sealed packaging and are mis-labeled can be returned subject to a 0% restocking fee. If the packaging has been opened or damaged on the unused product, the product can be returned subject to a 25% restocking fee. The return must include accessories, manuals, documentation, and registration that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom configured products, used products, special orders, and items sold "as is" or "used".

If you wish to exchange the unused, uninstalled, and unopened items, you will receive an in store credit for the returned products. The in store credit will be issued via email and can be applied toward future purchases. It is recommended that you return merchandise with a carrier that offers tracking numbers and full value insurance on the parcels. 15accessories.comcannot be responsible for any packages that are lost while being shipped to us. Please note that the USPS Priority Mail does not offer tracking capabilities on packages, and they will only initiate a trace on packages after a 30 day waiting period.

15accessories.com does offer a 30 day return policy on all products, excepting sale and as-is, or used products to all original retail purchaser under the same conditions listed above, except that we will charge a 15% restocking fee for Items that are unused and in the original sealed packaging.